Terms and Conditions

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Article 1 – Definitions

In these terms and conditions, the following definitions shall apply:

• Entrepreneur: the natural or legal person offering products and/or services to consumers at a distance;
• Consumer: the natural person not acting in the exercise of a profession or business who enters into a distance contract with the entrepreneur;
• Distance contract: an agreement under which, within the framework of a system organized by the entrepreneur for distance selling of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication;
• Technology for distance communication: means that can be used for the conclusion of an agreement, without the consumer and entrepreneur being together in the same room at the same time.

Article 2 – Identity of the entrepreneur

• Company name: Nato CNC VOF
• Branch address: Coriet van Alphen-Roosstraat 37, 3088 GT Rotterdam, The Netherlands
• Phone Number: +310642756077
• Email address: info@natocnc.com
• Chamber of Commerce number: 93144415
• Btw-identificatienummer: NL866291970B01

Article 3 – Applicability

• These general terms and conditions apply to any offer by the entrepreneur and to any distance contract concluded between entrepreneur and consumer.
• Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be inspected at the entrepreneur and they will be sent free of charge to the consumer as soon as possible upon request.
• If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general conditions may be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general conditions can be accessed electronically.

be taken note of and that, at the consumer’s request, they will be sent electronically or otherwise free of charge.

Article 4 – The offer

• If an offer has a limited period of validity or is made subject to conditions, this shall be expressly stated in the offer.
• The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products and / or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.
• Each offer contains such information that it is clear to the consumer what the rights and obligations are, which are attached to the acceptance of the offer. This concerns in particular:
• the price including taxes;
• the cost of delivery, if any;
• The manner in which the agreement will be established and what actions are necessary to do so;
• Whether or not the right of withdrawal applies;
• the method of payment, delivery and performance of the agreement;
• The period for acceptance of the offer, or the period for the price to be maintained;
• the amount of the rate for distance communication if the cost of using the technique for distance communication is calculated on a basis other than the regular basic rate for the means of communication used;
• if the agreement is archived after its conclusion, in what way it can be accessed by the consumer;
• the manner in which the consumer may, prior to the conclusion of the contract, check and, if desired, rectify the data provided by him under the contract;
• any other languages in which, in addition to Dutch, the agreement may be concluded;
• the codes of conduct to which the trader has submitted and the manner in which the consumer can consult these codes of conduct electronically; and
• the minimum duration of the distance contract in the case of an endurance transaction.

Article 5 – The Agreement

• The agreement, subject to the provisions of paragraph 4, is concluded at the time of acceptance by the consumer of the offer and the fulfillment of the conditions set forth therein.
• If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm electronically the receipt of the acceptance of the offer. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
• If the agreement is created electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures to that end.
• The entrepreneur may, within legal frameworks, inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good grounds not to enter into the agreement, he is entitled to refuse an order or application or to attach special conditions to the implementation, giving reasons.

Article 6 – Right of withdrawal

• The consumer may dissolve an agreement relating to the purchase of a product during a 14-day cooling-off period without giving reasons. The entrepreneur may ask the consumer about the reason for withdrawal, but may not oblige the consumer to give his reason(s).
• The cooling-off period referred to in paragraph 1 starts the day after the consumer, or a third party designated in advance by the consumer, who is not the carrier, received the product, or:
• if the consumer ordered multiple products in the same order: the day on which the consumer, or a third party designated by the consumer, received the last product. The trader may, provided he has clearly informed the consumer of this prior to the ordering process, refuse an order of multiple products with different delivery times.
• if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, received the last shipment or part;
• for contracts for regular delivery of products during a specified period: the day on which the consumer, or a third party designated by him, received the first product.

Article 7 – Costs in case of withdrawal

• If the consumer exercises his right of withdrawal, at most the cost of return shipment shall be borne by him.
• If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after revocation. However, this is on condition that the product has already been received back by the entrepreneur or conclusive evidence of complete return can be presented. Refund will be made via the same payment method used by the consumer, unless the consumer agrees to another method. The refund is free of charge for the consumer.

Article 8 – The price

• During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.
• Notwithstanding the previous paragraph, the Entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market that are beyond the Entrepreneur’s control, with variable prices. This link to fluctuations and the fact that any prices mentioned are target prices will be mentioned in the offer.
• Price increases within 3 months of the conclusion of the agreement are permitted only if they result from legal regulations or provisions.
• Price increases from 3 months after the conclusion of the contract are only allowed if the entrepreneur has stipulated it and:
• they are the result of statutory regulations or provisions; or
• the consumer has the authority to terminate the agreement as of the day the price increase takes effect.

The prices mentioned in the offer of products or services include VAT.

Article 9 – Conformity and warranty

• The trader guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations that existed on the date the contract was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
• A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under the agreement.
• Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 2 months after delivery. Products must be returned in their original packaging and in new condition.
• The entrepreneur’s warranty period corresponds to the manufacturer’s warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

Article 10 – Delivery and execution

• The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing requests for the provision of services.
• The place of delivery is the address that the consumer has made known to the company.
• Subject to what is stated in article 4 of these general conditions, the company will execute accepted orders expeditiously but at the latest within 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order cannot or can only partially be executed, the consumer will be informed about this within 30 days after the order was placed. The consumer in that case has the right to dissolve the agreement without cost and is entitled to any compensation.
• After dissolution in accordance with the previous paragraph, the entrepreneur will immediately refund the amount paid by the consumer.
• The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative previously designated and disclosed to the entrepreneur, unless otherwise expressly agreed.

Article 11 – Duration transactions

• The consumer may at any time terminate a contract entered into for an indefinite period and which extends to the regular delivery of products (including electricity) or services, subject to agreed termination rules and a notice period not exceeding one month.
• The consumer may terminate a fixed-term contract, which extends to the regular delivery of products (including electricity) or services, at any time at the end of the fixed term, subject to agreed termination rules and a notice period not exceeding one month.
• The consumer may enter into the agreements mentioned in the previous paragraphs:
• cancel at any time and not be limited to cancellation at a particular time or period;
• terminate at least in the same manner as they were entered into by him;
• always cancel with the same notice period as the entrepreneur has stipulated for himself.

A contract entered into for a definite period of time, the purpose of which is the regular delivery of products or services, may not be tacitly extended or renewed for a definite period of time.

If an agreement is tacitly extended, the duration of the agreement shall be the duration of an extension by the duration of the original agreement, unless otherwise agreed.

If a contract has a duration of more than one year, after one year the consumer may terminate the contract at any time with one month’s notice, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 12 – Payment

• Unless otherwise agreed, the amounts owed by the consumer should be paid within 14 days after the start of the reflection period referred to in Article 6 paragraph 1. In case of an agreement to provide a service, this period starts after the consumer has received the confirmation of the agreement.
• The consumer has the duty to immediately report inaccuracies in payment information provided or stated to the entrepreneur.
• In case of non-payment by the consumer, subject to legal restrictions, the entrepreneur has the right to charge the reasonable costs made known to the consumer in advance.

Article 13 – Complaints procedure

• The entrepreneur has a sufficiently publicized complaint procedure and handles the complaint in accordance with this complaint procedure.
• Complaints about the performance of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has found the defects.
• Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed answer.
• The consumer must give the entrepreneur at least 4 weeks to resolve the complaint by mutual agreement. After this period a dispute arises that is susceptible to the dispute settlement.

Article 14 – Disputes

• Contracts between the entrepreneur and the consumer to which these general terms and conditions relate are exclusively governed by Dutch law.

Article 15 – Additional or different provisions

• Additional provisions or provisions deviating from these general conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

Updated 27-01-2025