Returning

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 returning

Nato CNC VOF
Return Information

Easy and customer-friendly returns

Return Policy

We strive to provide our customers with the best quality and service. However, if you are not satisfied with your purchase, you can easily return it. Below you will find all the information about our return policy.

Conditions for returns

  • Products may be returned within 30 days of receipt.
  • Returned products must be undamaged, unused and in their original packaging.
  • Products specially made to order cannot be returned.
  • Electronic parts can only be returned if they are unused and in the unopened original packaging.

Steps for returns

  1. Please contact our customer service department via email or phone to submit your return request.
  2. Please fill out the return form you will receive from our customer service department.
  3. Pack the products carefully in the original packaging and include the completed return form.
  4. Return the package to the return address provided by our customer service department.

Return costs

  • The cost of returning products is borne by the customer, unless it is an error on our part.
  • In case of an incorrect delivery or defective product, we will reimburse the return costs.

Refund

  • Once we have received and verified the returned products, the purchase price will be refunded to your account within 14 days.
  • The refund will be made via the same payment method used for the original purchase.
  • Any shipping costs from the original order will not be refunded unless it is an error on our part.

Excluded products

Some products are not eligible for return. These include:

  • Specially made-to-order parts
  • Electronic components that have been opened
  • Products without original packaging or with damaged packaging

Customer Service

Our customer service team is always ready to help you with your return request or other questions. You can contact us at:

Frequently Asked Questions

Can I exchange my product?

Yes, you can exchange your product within 30 days of receipt, provided the product is undamaged, unused and in its original packaging. Please contact our customer service department for more information.

What should I do if I have received a defective product?

Please contact our customer service immediately. We will make sure you receive a replacement product and refund the return shipping costs.

How long will it take to get my money back?

Once we have received and verified the returned products, the purchase price will be refunded to your account within 14 days.

Can I track my return?

Yes, please keep the shipping receipt with the track & trace code of your return shipment. This allows you to track your package until it arrives at our warehouse.

Conclusion

We hope this information helps you return your product easily and hassle-free. If you have any further questions, please do not hesitate to contact our customer service team. We are always ready to help you.